Since its founding, Delamode Bulgaria Ltd. has always placed a strong emphasis on the quality of its services and a commitment to continuous improvement. Achieving and maintaining internationally recognized ISO standards has been a key element in our strategy to provide professional and reliable solutions in the field of freight forwarding, logistics, and transportation.
In October 2014, Delamode Bulgaria Ltd. officially received its first ISO 9001:2008 certification for its quality management system from Lloyd’s Register. This certification validated our efforts to improve operational processes, optimize resources, and enhance customer satisfaction. By implementing the ISO 9001:2008 standard, we built a solid foundation for further development and expansion of our service scope.
In line with the new ISO 9001:2015 version, our quality management system was thoroughly reviewed and updated, achieving compliance in October 2016.
With increasing market demands and the need for even greater flexibility, the management of Delamode Bulgaria Ltd. took steps to expand its operations. In 2020, we introduced new elements into our quality management system, allowing us to include additional activities in customs representation and warehousing services.
This expansion enabled us to offer comprehensive supply chain solutions to our clients and optimize our internal processes while maintaining a high standard of service.
In November 2023, the management of Delamode Bulgaria Ltd. made another strategic move towards excellence by expanding the scope of its certification. This included customs representation, logistics, warehousing, and transportation services, along with the integration of the requirements of ISO 14001:2015 and ISO 45001:2018 standards into a unified system for quality management, environmental protection, and occupational health and safety.
In October 2024, Delamode Bulgaria Ltd. officially received approval from LRQA for its integrated management system, ensuring compliance with the applicable standards: ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
At Delamode Bulgaria Ltd., we believe that quality is not just a certificate on paper but a daily responsibility. Maintaining ISO standards is part of our commitment to continuously improving the services we offer to our clients. With the expanded coverage of ISO standards, we are preparing to meet new challenges and exceed the expectations of our partners.
This achievement would not have been possible without the dedication of our entire team and our continuous drive for improvement. We thank all our colleagues for their hard work and professionalism, and we look forward to even greater successes ahead!